Effective Date: May 4, 2025
At Rubix Cabinets, customer satisfaction is our priority. We stand behind the quality of our products and are committed to resolving any issues fairly and efficiently.
📦 Standard Return Policy
We accept returns on standard, non-custom items under the following conditions:
- Return Window: You may request a return within 30 days of the delivery date.
- Item Condition: Products must be unused, in original packaging, and in resalable condition.
- Return Authorization: All returns require prior authorization. Please contact us at admin@rubixcabinets.ca to initiate the process.
- Restocking Fee: A 15% restocking fee will be applied to all eligible returns.
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
❌ Non-Returnable Items
We accept returns on standard, non-custom items under the following conditions:
Due to the nature of our products, the following items are non-returnable:
- Custom or made-to-order cabinets
- Special order items
- Products that have been installed, altered, or damaged after delivery
đź’ł Refund Process
Once we receive and inspect your return:
- You will be notified of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping fees are non-refundable.
đź“® Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Notify us within 5 business days of delivery.
- Provide clear photos of the damage or error.
- We will arrange a replacement or issue a refund at no cost to you.
đź“ž Contact Us
For return inquiries or assistance, contact:
Email: admin@rubixcabinets.ca
Phone: 780 240 6888
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)
Need help?
Contact us at {admin@rubixcabinets.ca} for questions related to returns & refunds.